21 Dec 2015

Google Employees Who Actually Reply to Help Website Owners

Google has had a long history working with webmasters and while we don’t always agree with what they say (for various reasons), our community certainly appreciates this cooperation.

Here are most active Google employees who work a lot to talk back to us:

Google Employees Who Help

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John Mueller

John Mueller

Where to find:

John Mueller is a Webmaster Trends Analyst at Google Zürich, where he helps to make sure that webmasters and Google engineers understand each other and can work together.

John Mueller is one of the most vocal Google representatives actively answering website owners’ questions both on Twitter, Google Webmaster Central Help forum and via regular Google hangout on Air.

You can vote for your favorite question to be discussed on the regular Google HOA on John’s Google Plus page. Here’s an example.

regular Google HOA on John's Google Plus page

John is also an old member and a former moderator of Cre8asite Forums, one of IMN properties and he participated in the community staff reunion anniverssary chat a few months ago.

Garry Illyes

Garry Illyes

Where to find:

Garry Illyes works as Webmaster Trends Analyst for Google Switzerland GmbH. Garry is contributing to the Webmaster Central Blog and helps users debug their websites in the Google Webmaster Forums. Prior to joining Google in 2011, Gary was teaching online journalism in Romania and abroad

Garry is very active on Twitter and he also speaks at a few prominent Internet Marketing conferences including Pubcon and SMX.

Zineb Ait

Zineb Ait

Where to find:

Born and raised in Morocco, Zineb now lives in Zurich, and works as a Webmaster Trends Analyst at Google.

Zineb Ait has an SEO background and says she has a “crush on Search Engine marketing”.

Fun fact: Zineb doesn’t seem to mind meeting people in person. So if you are around Google Headquaters in Zurich, why not? 🙂

Zineb Ait

Brian White

Brian White

Where to find:

Brian White is program Manager in Google’s Webspam team.

Brian has been at Google since 2003 working in the Search Quality group with a focus on webspam. He has spoken at several search industry events including Google I/O, Pubcon, Search Engine Room and SES.

Nathan Johns

Nathan Johns

Where to find:

Nathan Johns is search Quality Analyst at Google. He has spent the past 10 years keeping spam out of the search results. In addition, he is active in webmaster outreach and communications.

Before search, Nathan worked on both Gmail and Google product support.

Nathan has appeared at Pubcon.

Maile Ohye

Maile Ohye

Where to find:

Having joined Google in 2005, Maile Ohye has been working closely with Google’s Search and Webmaster Tools teams as a Developer Programs Tech Lead.

Her goal is to support and advocate on behalf of all site owners.

A few of Maile’s projects include rel=”canonical”, and rel=”next” and rel=”prev” for paginated content.

Maile often speaks publicly about SEO, including keynotes at SES Chicago and SMX Munich

Mariya Moeva

Mariya Moeva

Where to find:

Mariya Moeva is Webmaster Outreach Specialist at Google’s Search Quality Team.

She is working on improving Google’s search results in several European languages, with a focus on communications – internal (trainings) and external (communicating with webmasters to help them make more accessible and Google-friendly sites).

Mariya is quite responsive on Google Plus.

Johannes Mehlem

Johannes Mehlem

Where to find:

Johannes works for Google’s Search Quality team based in Germany. He protects the integrity of Google Search by fighting webspam

Andrey Lipattsev (Russian)

Andrey Lipattsev

Andrey Lipattsev is Search Quality Senior Strategist at Google. Since May 2015, Andrey has been “working on making the Russian Internet Mobile Friendly and safe”. You can read more about Andrey in his G+ spotlight.

Watch Andrey’s Google Plus page for event announcement to join official Google Russian Hangouts on Air.

John Brown (AdSense)

John Brown

John is head of Publisher Policy Communications at Google which means his role is provide greater communication between Google and ad publishers.

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  1. Philip Verghese 'Ariel' December 21, 2015 at 10:44 PM

    Hi Ann,
    Nice to know a bit more about this.
    I fully agree with you, yes, they do! I have had the experience in one of the hangouts conducted by John Mueller and his team sometime back, in fact that was my first experience with a Hangout. Since it was my first encounter in an HOA I was a bit confused and on the run I really missed the line, and I become a bit laughing stock in that hangout. I was not ashamed to write about that experience in one of my write-ups on my page.

    Not only this, my experiences with Google’s Knol too can speak volumes on the interactions of Google’s staff. Their answers to our queries on our forums/communities were tremendous.

    Thanks Ann for sharing this informative note, the infographic as well as the screen shots and notes.
    Keep sharing.
    Season’s Greetings to all.
    Best Regards

    1. Ann Smarty December 22, 2015 at 12:38 PM

      Thanks for sharing your experience, Philip!

  2. Debraj Bhowmick December 23, 2015 at 6:55 AM

    Thanks Ann! your article is very informative. You told so much about google. I found many resourceful people in this article and their experience, it will very useful. thanks again.

  3. Benjamin Carter-Riley December 26, 2015 at 8:37 AM

    I think it’s great that parts of Google team are interacting and conversing with webmaster to offer support and help.

    Thanks for the article Ann,


  4. Natan December 29, 2015 at 7:49 PM

    Now I will try to contact them because I have a client that I need to help. Thanks for sharing this.

  5. Henry Ramirez January 1, 2016 at 9:39 PM

    this is good to know, since is hard to have a live help from google.

  6. Indago Digital January 5, 2016 at 12:30 AM

    This is a great list. We struggle to get a decent response out of the AdWords team and we are spending $millions!

    Thanks Ann

  7. Ramana January 8, 2016 at 2:55 AM

    Firstly Thanks Ann,

    Thanks for sharing great info about google employees its really great to have all resourceful people altogether, i will try to interact with this people for my website growth.

    Thanks again Ann,
    Ramana (ApNewsCorNer.com)

  8. Protechhub January 21, 2016 at 12:15 AM

    Thanks Ann for sharing this great information with us. Very infromative article. I add all of them to my twitter account :). Once again thank you very much.

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